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Policy On Returns (RMA)

Money Back Guarantee

Computer Gate provides the best “money back guarantee” return policy on most products we sell allowing our customers to shop with confidence. If you’re not satisfied with your product within 30 days from the invoice date, we can refund your purchase, make exchanges, or make replacements.

You must contact us first and obtain return authorization number (RMA number) prior to shipping otherwise the return will be void. To submit your RMA requirement. please read the following detail return procedure before you send back your product.

Computer Gate’s “money back guarantee” does not cover physical damage caused by the shipping carrier or by the customer. Money back guarantee does not refund shipping and handling charge.

Return Procedure

1.       Obtain RMA # from our website or contact manufacturer’s RMA department directly for products covered by manufacturer warranty.

         Please have the following information ready for RMA request to COMPUTER GATE:

  1. Order # or Invoice # (located on your original invoice)

  2. COMPUTER GATE's Item Number (SKU) and Quantity to be returned

  3. Serial number (if any on the product)

  4. Reason for return

  5. Your Customer ID, Name, Phone/Fax #, E-mail address

All RMA numbers are valid for 15 days from the date of issuance. All RMA numbers after 15 days will be void.

2.       Repack the product and prepare for shipping. Be sure to include all manuals, accessories and anything else that came with the original package along with a copy of invoice you received. Products must still be in like new and re-sellable condition for your purchase to be refunded for credit. A minimum 15% restocking fee will be automatically applied if the return does not meet re-sellable conditions.

3.       Prepare the package for shipping by printing the RMA number legibly and visible clearly outside of the package, and address the package to be shipped to:                           

2995 Gordon Ave,
Santa Clara, CA 95051 USA

RMA# _________________

4.       Freight back to our warehouse must be prepaid. You use traceable shipping methods with proper insurance for your return package. Shipping charge is a service paid to the shipper and thus the cost of shipping and handling cannot be refunded. The cost of shipping and handling will be waived only if COMPUTER GATE is at fault. COMPUTER GATE will pay for shipping of the replacement product back to the customer by way of UPS Ground only.

If any exchange is required, COMPUTER GATE will only ship out the product AFTER we’ve received and inspected the RMA package. COMPUTER GATE cannot process any cross shipments. For credit refunds, COMPUTER GATE will either refund your money or credit back to your credit card.  It takes up to 3 weeks for processing RMA return, up to 3 business days for refund to credit card account, and 2 extra weeks to process a refund check to prepaid customer.

          Products with physical damage caused by the customer, removed and altered warranty stickers or serial number will automatically void the warranty and thus void the return.

          Packages returned from customers without a RMA number or using an invalid RMA number will be refused and void for return. Make sure you have the right RMA number and it is visible outside the package.

Credits, Refunds, and Exchanges

Returned merchandise must still be in like-new and re-sellable condition and be accompanied with all original packaging, documentation and accessories. Failure to do so will result in the void of the return for refund. COMPUTER GATE reserves the right to refuse any merchandise or to impose a 15% minimum restocking fee for any returns not meeting the above requirement. All merchandise must be received before any refunds or replacement can be processed; we cannot and do not offer cross shipment. Please allow for up to 3 weeks for processing. COMPUTER GATE will either credit your account, exchange, or replace the product and inform you the result of your return after our warehouse receives, inspects, and processes your return. Unfortunately shipping and handling are not included in the refund unless COMPUTER GATE made an error in the order.

Warranty Repairs or Tech Support

For the benefit of our customers COMPUTER GATE also provides extended warranty on specific product lines that we carry. The Extended Service Plan (ESP) extends warranty coverage for up to two (2) years. Please consult the ESP page for more details. 

COMPUTER GATE does not provide technical support or troubleshoot for our products via our customer service representatives. Please research solutions for technical problems with manufacturer’s website or directly contact with manufacturer’s technical support

For retail box products, the original manufacturers’ policies require that you contact them directly for assistance regarding their products. Some of these manufacturers offer tech support as well and will replace, exchange or repair the products according to their policies. Please refer to the original manufacturer of your products’ website for more information.

                 Click here to see complete manufacturer contact listing

Manufacturers’ warranties may vary on specific products. Manufacturer warranty information is subject to change without notice from the manufacturer.

All products that COMPUTER GATE sell are covered by their original manufacturers for use in the United States only. Products that COMPUTER GATE ships internationally may not have the same warranty coverage. For international customers, please refer to the original manufacturers’ warranty for advisement or contact the manufacturers’ local branch office for more information.

Special Products and Exceptions

CPUs and Memory Modules

Physical damage on all CPU or memory modules such as cracked and chipped silicon die due to overclocking, broken trace, or fried and burnt chips will instantly void all warranty. COMPUTER GATE will also not be responsible for damage caused by damaged products.

Manufacturers provide direct warranty services on all retail box CPUs.

All OEM CPU and memory modules are covered only for 30 days under COMPUTER GATE’s return policy. Neither COMPUTER GATE nor the manufacturers provide warranty for OEM CPU and memory modules after 30 days since the invoice date. COMPUTER GATE will not accept returns or exchanges of OEM CPU and memory modules after 30 days.


All motherboards are covered for 30 days under COMPUTER GATE’s return policy. COMPUTER GATE will not accept returns or exchanges of motherboards after 30 days. Most Manufacturers will provide direct warranty services on retail motherboards after 30 days of purchase. Please refer to your motherboard’s manufacturer for more specific warranty details.

For our customers benefits, COMPUTER GATE provides an Extended Service Plan (ESP) that extends additional warranty coverage for two (2) years starting from the original invoice date. For more details about ESP and the products it covers please consult the ESP page.

Systems, Servers, Custom Configured, Special Order Products

No returns for refunds, credit, or exchange will be accepted for systems, servers, and custom configured, special order products. COMPUTER GATE will REPAIR ONLY defective products under the 1-year limited depot warranty.  

Bare-bone Systems

Bare-bone systems may be returned for REPAIR ONLY within 30 days only. No refunds, credit, or exchanges will be accepted.

Bundled Items

We can only accept refunds or credit on bundled items together as a whole within 30 days from the invoice date. Every single item included in the bundle has to be in like-new and resalable condition, if any one item does not meet that condition a minimum of 15% restocking fee will be applied to the whole bundle.

If an individual item is defective only the defective item has to be returned for repair/replacement only within 30 days from the invoice date.

Software and Consumable Supplies

Opened software may be returned for exchange the same title only if defective. No refunds or credits will be issued on all opened software. No refund, credit, exchange, or repair for all Opened consumable supplies.

Opened Box or Clearance Items

All Opened box items and Clearance Items are sold “AS IS”.  No refund, credit, exchanges, or repair.

OEM/Bulk Package

OEM or bulk packaged products usually come as simple bare packages, meaning they are sold without manufacturer warranty, manuals, drivers, additional software, or accessories. However, some products are sold with these additional accessories or software even though they are labeled as OEM or Bulk packaging.

We can not accept any returns after our “money back guarantee” expires even if your OEM product is defective.

Retail Package

The retail package comes with all original manufacturer packaging and warranty card as well as drivers, additional software and accessories. After the “money back guarantee “expires, contact only the original manufacturer for returns, exchanges, or repair.

* If there is any special warranty policy specified for an item elsewhere, that should supersede this policy.

Price matching or Price protection

Since computer technology changes and develops at amazing speeds prices often fluctuates on computer hardware or software. COMPUTER GATE pride in ourselves to providing the best prices and savings for our customers as possible but unfortunately as policy COMPUTER GATE cannot offer price protection or price matching on all our products

Damaged Merchandise

COMPUTER GATE is not responsible or liable for merchandise that you receive that is damaged by the shipping carrier such as UPS, FedEx, or the US Post Office. Upon delivery of the merchandise please inspect the product boxes; if they are damaged refuse the delivery or report the damaged merchandise to the shipping carrier and request the carrier to investigate and inspect the damaged products and send COMPUTER GATE a copy of the inspection report. It is imperative that you request the carrier to contact COMPUTER GATE at 408-730-0673. Don’t assemble if the product has physical damage when it’s received.

COMPUTER GATE shall under no circumstances be liable for special, incidental, or consequential damage, including loss of profit, when using, installing, or operating the merchandise purchased by customer. All products are entitled to limited warranty offered by COMPUTER GATE or the manufacturer's limited express warranty.

Last revision: 3/1/2005.  




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