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Returns and Refunds Policy
You may return most new, unopened items within 30 days of of the invoice date for a full refund. If you are not satisfied with the products, you can exchange or refund them within 30 days. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We need this information in order to process the return efficiency:
(1) Serial number for the return item if any.
(2) Reason for return.
(3) Return action, such as repair, or refund.
All RMA numbers issued are good for fifteen (15) days from the date of issue. Prepaid shipping is required for all returning products. A copy of your original invoice is required to process your return. Returned merchandise must be in original, new, re-sellable condition and be accompanied by all original packaging, documentation and accessories. Therefore please check carefully the packaging and label to make sure you receive the correct product and version. In all cases, returned products must be shipped prepaid with an approved RMA number clearly shown on the shipping label.
Shipping and handling are not included in the refund. Computer Gate reserves the right to refuse merchandise or impose a minimum of 15% restocking fee for any returns not meeting the above requirements. There is no price protection on all our products; as you know prices fluctuate daily in the computer business, just like the stock market. In order for Computer Gate to keep the best price for our customers, we cannot accept product return because of the price fluctuation.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
It is good to pack well before ship. Computer Gate will not accept any merchandise back that has been assembled, attempted to be assembled or damage caused by poor packaging.