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Welcome to Computer Gate!


Protect Your Investment Today!!

Have peace of mind when purchasing your products with the best Extended Warranty from Computer Gate, Save on Every Click (CG). Your satisfaction is guaranteed to get the most out of your computer components purchase.

 

     1. Why do I need an Extended Warranty?
  • High costs of computer hardware and service labor.

  •  You can repair the product you purchase many times until it is no longer repairable, then it will be replaced with the same product of its like kind and quality.

  • It is hassle and difficult to find honest and reliable PC repair service.

  • To avoid the hassle in dealing directly with manufacturers.

     2. With an affordable price, you will get many benefits:
  • Repair or replacement of DOA product, failure of normal operation within coverage period at our option. Exclude all physical damaged or warranty void.

  • No lemon policy. If the product fails three times for the same reason (outside the manufacturer’s warranty), it will be replaced.

  •  No deductible. 100% coverage on parts and labor for a 1 or 2-year period (depend on your choice).

  • All eligible products are covered at your choice.

     3. Policy:
  • The Extended Warranty should be purchased at the same time when you buy the product (as a bundle to the product).

  •  If the product is received within the service plan period and is found to be defective, CG will repair or replace the defective product.

  • Replacement parts will be new, rebuilt, or non-original manufacturer’s parts that perform to the factory specifications of the product at our option. If a product is no longer available, we will replace it with a product of equal or better value.

  • In all cases, returned product must be shipped prepaid with a copy of the invoice. Computer Gate reserves the right to refuse merchandise that is not meeting the above requirements.

  • There is no renewal after the Extended Warranty is expired.

     4. TERMS AND CONDITIONS:


The following contract becomes effective at Date of Purchase (D.O.P.) of Extended Warranty. Computer Gate, hereinafter known as CG, will furnish labor and replacement parts necessary to maintain the product specified in this contract in operating condition during the term of the contract provided such service is necessitated by product failure during normal usage. CG, at its sole discretion, may either repair or replace the product covered under this contract at our sole option. When a product is no longer available, CG will provide a similar product of equal or better. If CG chooses to replace the product, a new, rebuilt, or non-original manufacturer’s product of like kind and quality will be provided to the contract holder. The term of this contract begins at date of purchase of Extended Warranty and runs concurrently and beyond the manufacturers parts and labor warranty up to 2 years. This contract may not be refundable, renewable or cancelable. This contract is available in the US continental only, not include AK, HI, APO, FPO and Puerto Rico.

 

     5. WHAT IS NOT COVERED:


Periodically or consumed parts during the life of the product such as but not limited to batteries; loss or damage resulting from external causes such as dropped product, collision with any object, fire, flooding, sand, dirt, windstorm, hail, earthquake or damage from exposure to weather conditions, misuse, abuse, damage resulting from improper use of any electrical source, power surges, damage occurring during transport. All preventive maintenance recommended by the manufacturer to maintain the product in operating condition is the responsibility of the contract holder; loss or damage resulting from failure to provide recommended maintenance is not covered under this contract. Products with altered or missing serial numbers, any consequential damages occurring due to computer viruses is not covered by this contract. CG makes no other expressed or implied service with respect to your CG products, other than limited service set forth above. In no event will CG be liable for any direct, indirect, consequential, or incidental damages arising out of the use or inability to use such product.

 

     6. WHAT TO DO IF PRODUCT REQUIRES SERVICE:


Call our Customer Service Department at (408) 730-0673 during business hour and explain the problems to obtain a Returned Merchandise Authorization number or request RMA Online. Please have your original Extended Warranty invoice available when calling for service. All RMA numbers issued are good for fifteen (15) days from the date of issue. Prepaid shipping is required for all returning products. The approved RMA number must be clearly shown on the shipping label.

  

 


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